Need help with SinCap? Have a question about your account, credits, a purchase, or caption generation? Reach out and we'll get back to you.
The fastest way to reach us is by email. We typically respond within 24 hours.
Email Supportor write to us directly at thilinap.me@gmail.com
Before you write
To help us resolve your issue faster, please include:
- The email address associated with your SinCap account.
- Your platform (iOS, Android, or Web) and app version.
- A clear description of the problem, and a screenshot if relevant.
Common topics
- Credits & purchases — 1 credit = 1 video minute. Credits are one-time purchases and never expire.
- Billing & refunds — payments are processed by Apple (iOS) or Google Play (Android). See our Refund Policy for details.
- A purchase didn't add credits — email us with your account email and the approximate time of purchase, and we'll investigate.
- Account & privacy — see our Privacy Policy for account deletion and data rights.
Contact
For all support requests, email thilinap.me@gmail.com. We aim to respond within a reasonable timeframe, usually within 24 hours.